Spatorias Shipping Policy

Last Updated: October 5, 2026

Thank you for shopping at Spatorias. We are committed to delivering your kitchen products safely and efficiently. This Shipping Policy outlines our processing times, shipping methods, delivery estimates, and other important information regarding your order.

By placing an order on spatorias.com, you agree to the terms below.

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1. Order Processing Time

• Processing Time: All orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after payment confirmation.

• Order Cut-Off Time: Orders placed before 2:00 PM (EST) will begin processing the same business day. Orders placed after this time will begin processing the next business day.

• High-Volume Periods: During holidays, sales events, or peak seasons, processing may take 3–5 business days. We will notify you via email if there is a significant delay.

Once your order is processed, you will receive a Shipping Confirmation Email with your tracking number.

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2. Shipping Methods & Delivery Times

We offer the following shipping options within the United States:

Total Estimated Delivery Time = Processing Time + Delivery Time

Example: An order placed on Monday with Standard Shipping will typically arrive within 6–11 business days from the order date.

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3. International Shipping

We currently ship to the following regions:

• Canada

• United Kingdom

• Australia

• European Union (selected countries)

Important: International customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the shipping cost and are non-refundable.

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4. Order Tracking

Once your order ships, you will receive a tracking number via email. You can track your package directly on the carrier’s website. Please allow 24–48 hours for tracking information to update.

If you do not receive a tracking number within 3 business days of placing your order, please contact us at service@spatorias.com.

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5. Shipping Address Accuracy

Please ensure your shipping address is correct at checkout. Spatorias is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

• If you need to change your address, contact us at service@spatorias.com within 2 hours of placing your order.

• If a package is returned to us due to an incorrect address, the customer will be responsible for re-shipping fees.

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6. Lost, Stolen, or Damaged Packages

• Lost Packages: If your tracking shows "Delivered" but you did not receive your package, please contact the carrier first. If unresolved, contact us within 7 days of the delivery date.

• Damaged Items: If your kitchen product arrives damaged, please email service@spatorias.com within 48 hours of delivery with photos of the damaged item and packaging. We will arrange a replacement or refund.

• Stolen Packages: Spatorias is not responsible for packages stolen after delivery. We recommend selecting a secure delivery location or purchasing shipping insurance.

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7. Undeliverable Packages

If a package is returned to us as undeliverable (e.g., wrong address, refused delivery, failed delivery attempts), we will contact you to arrange re-shipment. Additional shipping charges may apply.

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8. Shipping Restrictions

• We do not ship to P.O. Boxes for expedited or priority shipping.

• We do not ship to APO/FPO addresses at this time.

• Some oversized kitchen items may have additional shipping restrictions or fees, which will be noted at checkout.

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9. Holidays & Delays

Our shipping partners do not operate on the following major holidays, which may delay delivery:

• New Year’s Day

• Memorial Day

• Independence Day (July 4th)

• Labor Day

• Thanksgiving Day

• Christmas Day

Weather delays, carrier disruptions, or other unforeseen events may also affect delivery times. We appreciate your patience.

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10. Contact Us

If you have any questions about our Shipping Policy, please contact us:

Spatorias Customer Service
📧 Email: service@spatorias.com
🌐 Website: www.spatorias.com
🕒 Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)

We typically respond within 24–48 hours.

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Spatorias reserves the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated "Last Updated" date.